Customers can cancel their booking under the following conditions:

• Free cancellation is allowed before service confirmation.

• If the service is already scheduled, cancellation must be done at least 2 hours prior.

• Late cancellations may attract a cancellation fee.

FixMate reserves the right to cancel any booking due to:

• Unavailability of service professionals

• Incorrect information provided

• Safety concerns

In such cases, customers will be informed in advance.